Home/Contact Us

The right support,
from the right place.

Use the channel that keeps your request connected to the correct account or case. We will never ask for your one-time verification code.

Support hours · Monday–Friday · 9:00 AM–5:00 PM WAT
01●
Best for an existing case

Use NGuardian
in-app support.

Open the relevant case for status and offer details. Use the AI Help tab for a case-related conversation so the right structured context stays attached.

Open app→Select case→Ask for help
02◇
Best for account questions

Open Account,
then Contact Us.

Use the Contact Us entry inside your signed-in account for profile, notification or access questions. This gives support a safer starting point for verification.

service@nguardian.opay.help →
03◈
Best for privacy requests

Tell us what right
you want to exercise.

For account deletion, follow the steps on our Delete account page. For access, correction or another privacy review, contact the address below. We verify account ownership before acting.

service@nguardian.opay.help →
Help us find the answer

Include the details that matter.

Clear information helps support understand the issue without asking you to repeat your whole story.

  • 01
    Your case ID, if the question is case-relatedIt looks like NG-89231 and appears in the case details.
  • 02
    The mobile number on your NGuardian accountShare it only through the signed-in support path where possible.
  • 03
    A short description and what you expectedInclude the screen or step where the issue happened.
  • 04
    A relevant screenshot, if safe to provideHide unrelated account numbers or other people’s personal information.
!
Protect your account

Support will never ask for your OTP.

Do not send a verification code, password, card PIN or full payment credential in any support message. NGuardian also does not provide an account for receiving your loan repayment.

Independent official channels

Contacting a regulator is always your choice.

A complaint created in NGuardian starts with internal review. You may also contact the relevant authority directly without waiting for NGuardian.

Consumer complaintsFederal Competition & Consumer Protection CommissionOpen official channel ↗Personal data concernsNigeria Data Protection CommissionOpen official guidance ↗
NGuardian is not an emergency service.If you face immediate danger, threats of violence or another urgent safety risk, contact the appropriate local emergency service or law-enforcement authority.